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Workers' Compensation – icare Insurance for NSW

Working together with Government agencies for positive outcomes
Our specialised teams share knowledge and insights to ensure you get the best possible outcomes

We’re an icare claims service provider

As a claims service provider, we manage public sector employees’ workers' compensation claims on behalf of icare’s Insurance for NSW.

Insurance for NSW is the largest public sector insurer in Australia and delivers insurance and risk services to NSW Government agencies.

NSW government agencies can access Risk Education Express, check Qlik Sense data and reporting, download and request Certificates of Currency and make declarations through the icare Insurance for NSW (IfNSW) Portal.

Login to IFNSW portal
Have you been injured at work? Find out what’s involved in the workers' compensation process and what you’ll need to do to make a claim. To lodge a claim, first speak to your employer.
Visit claims

We bring value through our expertise

We focus on the wellbeing and recovery of workers and provide a level of support that helps create positive outcomes for our customers.
  • Tailored workers' compensation solutions 
  • Needs-based claims management model 
  • Performance analysis and risk management solutions 
  • Efficient claims management process 
  • Dedicated support for customers in regional areas 
  • Specialist mental health support services 
  • Innovative rehabilitation programs

Already have a NSW Workers' Compensation Insurance policy?

Our specialised teams help make managing workers' compensation easy.

1. Lodge a claim

If a worker has been injured in your workplace, you can make a workers' compensation claim by calling or emailing us.
1300 788 946
IFNSW Claims

2. Manage a policy

icare manages all Insurance for NSW policies, including new policies. Contact icare for all policy enquiries.
13 44 22

3. Obtain proof of insurance

A Certificate of Currency confirms key details about your cover and verifies you have a current workers' compensation insurance policy.
Request a certificate

Supporting you at each step of your claim

Whether you have questions about your role as an employer, what to expect during the claims process, or how you can support your worker’s recovery, we’re here to help.
Visit claims

The claims process

If an employee has been injured in your workplace and you’re making a workers' compensation claim for the first time, watch our simple step by step video which takes you through the claims process.

Return to work

If you’ve had a recent workers' compensation claim in your workplace, this video provides simple and clear information on how you as an employer can support your worker’s recovery.

Forms and resources

Our resources page includes information about injury management and return to work best practice with helpful forms, templates, tools and links.

Training and courses

To help make your workplace safer, our training courses can improve understanding of workplace health and safety responsibilities and injury management, so that you and your staff have the skills and knowledge to manage injuries in the workplace.

Our training platform allows you to view and book upcoming training courses and access our webinar library.

Why choose us?

National personal injury expertise

Our state-based specialists understand the complexities of workers' compensation

Personalised
service

We provide tailored support to help workers at every stage of their recovery journey

Efficient case management

Our dedicated team of workers' compensation specialists aims to handle your claim efficiently

Sustainable solutions

We provide training, along with psychological support and innovative risk management solutions to help create safer workplaces

Ready to get started?

We're here to help

Give us a call, or send us a message

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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.



Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.