Australia is experiencing more frequent weather events and higher repair costs. It’s also becoming more difficult to get parts and skilled labour. These are some of the factors affecting insurance costs, including premiums. To find out how we work out your premium, visit our Understanding insurance premiums page.

Choosing insurance is about trusting your insurer to help if you need to make a claim. Allianz is a well-established insurance company with over 100 years’ experience in Australia. In 2023 alone, we paid out over 228,312 domestic Car, Home and Landlord Insurance claims. This data is based on claims that closed in 2023, regardless of the year they were reported.

To update your personal details, call our friendly team on 13 1000. You can also update personal details for your Car or Home Insurance policy online by logging into My Allianz.

Yes, you can update your coverage or add optional covers. If you’d like to make changes to your policy, give us a call on 13 1000. If your Car or Home Insurance policy number begins with AALHH or AALMV, you can update your insurance online through My Allianz.

Unfortunately, vehicles tend to decrease in value over time, but the costs to repair them increase each year. Finding parts can be harder or more expensive, so older vehicles can cost more to insure. Your premium has to reflect the potential cost of the claim to make sure you’re covered.

Also, older cars may have fewer accident prevention features. Features like reversing sensors or traction control are more common in newer cars. We consider older cars more at risk of being involved in an accident, so they’re more expensive to insure.

We consider various factors to work out your insurance premium, such as your location, your use of the vehicle, and your claims history. That’s why each insurance premium is different. To find out how we work out your Car Insurance premium, visit our Understanding your Allianz Car Insurance page.

Depending on the type of Car Insurance you choose, you’ll have different benefits included, which can also affect price. For example, you can choose your own repairer under our Comprehensive Car Insurance but not under Comprehensive Essentials. We’re also a well-established, trusted insurer, with considerable claims experience. See what our customers think about our Car Insurance claims experience.

You’ll usually need to pay an excess when you make a claim. An Under 25 Driver excess may also apply. You’ll find your excess amount on your policy documents.

Other common situations where you’ll usually pay an excess for a Comprehensive Car Insurance claim include the following:

• An incident where you or the driver of your car is at fault 
• Where you’re not at fault, but you don’t have the at fault person’s details or their details are incorrect
• A weather event, such as hail, damages your vehicle
• Your car is stolen and written off
• Your windscreen is damaged – unless you’ve bought optional no excess for windscreen damage only claims cover
• Your car hits an animal, such as a kangaroo

For more information, read our car insurance excess guide.

Whether we can arrange a rental car depends on which policy you have and if you were at fault.

• Comprehensive Insurance offers an option to add rental car cover after any covered incident.
• Comprehensive Essentials Insurance doesn’t include this option.

If you’ve got Comprehensive Insurance and have taken out the optional rental car after any covered incident cover, you’ll receive a rental car.

We can also arrange a rental car under both policies if you weren’t at fault and have the following information:

• Proof that the collision was caused by someone else
• The contact details for the person at fault

Before you book a rental car, call us for approval on 13 10 13. If you book without approval, we’ll pay for rental car costs up to the amount we would have authorised. If your car is safe to drive or isn’t at a repair shop, we won’t arrange a hire car.

When the cost of construction and consumer goods increases, the average home insurance claim also increases. In turn, we may need to adjust the price of our premiums to make sure we can cover the higher cost of claims.

Other market conditions, such as extreme weather events, can also affect your premium. To find out how we work out your premium, visit our Understanding your Allianz Home Insurance premium page.

When you combine Buildings and Contents on one Home Insurance policy, you can get a discount of up to 10% on your premium. This discount also applies to the optional Motor Burnout and Accidental Damage covers. However, the combined discount doesn’t apply to Landlord policies, any flood component of the premium, or to the optional cover Portable contents.^2,3

Life Insurance doesn't have a traditional renewal process like other types of insurance. This is because Life Insurance policies have continuous contracts. Your contract will continue until your policy expires, or you cancel it, or it lapses due to non-payment.

As you don’t need to renew your Life Insurance, your premiums will continue. We’ll deduct your payments on a monthly or annual direct debit from your credit card or bank account.

If you need to update your details, call us on 13 1000.

Life insurance premiums will usually increase at each policy anniversary. This is due to factors such as your age and inflation proofing. We apply inflation proofing to make sure your cover stays in line with inflation. If you don’t want an inflation proofing increase, just let us know.

For further details, see the Product Disclosure Statement (PDS) or contact the Life Insurance Contact Centre on 1300 203 055.