We’re moving away from issuing cheques to make payments. This is in line with the Australian Government’s intention to phase out cheques by 2030. If you currently receive cheques from us, we’re here to help you switch to digital payments.
How will the digital payment process work?
Commencing in October 2024, we’ll stop issuing cheques. Instead, Electronic Funds Transfer (EFT) will be the main way to receive secure digital payments direct to your nominated bank account.
If we need to pay you, but you’re not set up for EFT, we’ll let you know the next steps.
Payments that are moving to EFT include policy refunds, customer claims, and supplier payments.
Contact us for support
We understand this change may be difficult, so please let us know if you have any questions or concerns. We’re here to help.
Frequently asked questions
Commencing in October 2024, we’ll stop issuing cheques to pay our customers, partners, and suppliers.
The Australian Government’s decision to phase out cheques by 2030 confirms that moving away from cheques is the right approach.
We’ll let you know the next steps. When making payments, such as a policy refund, we’ll primarily use Electronic Funds Transfer (EFT). If this is difficult, please give us a call on 13 1000.
We’ll primarily use EFT to make digital payments, which are faster and more reliable. If you’d like to discuss other payment options, give us a call on 13 1000.
Yes, you can still bank an old cheque. Alternatively, if you’ve mislaid it, let us know and we can arrange payment for you.
If you pay us by cheque, there’s no change. We’ll continue to accept cheque payments for the foreseeable future.
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