Our Contact Centre will be closed on Friday, 3 April, Sunday, 5 April and Monday, 6 April 2026 for the Easter holidays.
For other queries, we're here to help during the hours shown below.
Contact Centre public holiday hours
Choose a category to get started
Whether you have a question or need help with making a claim, save time by contacting us online.
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Car
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CTP
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Home
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Business
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Travel
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Life
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Leisure
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Workers’ Compensation
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NDIS
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Other enquiries
Car Insurance
Contact us about your Car Insurance
CTP Insurance
Contact our state-based Compulsory Third Party (CTP) Insurance specialists.
NSW
Quotes or policy enquiries
Monday to Friday,
8 AM to 7 PM AEDT
Saturday,
9 AM to 3 PM AEDT
8 AM to 7 PM AEDT
Saturday,
9 AM to 3 PM AEDT
Claims
Monday to Friday,
8:30 AM to 5 PM AEDT
8:30 AM to 5 PM AEDT
QLD
Quotes or policy enquiries
Monday to Friday,
8:30 AM to 5 PM AEST
8:30 AM to 5 PM AEST
Claims
Monday to Friday,
8:30 AM to 5 PM AEST
8:30 AM to 5 PM AEST
Home Insurance
For queries about our Home and Landlord Insurance.
Business Insurance
For quotes, new policies, claims, and queries about our Business Insurance Pack and Commercial Motor Vehicle Insurance.
Claims
Monday to Friday,
8 AM to 7:30 PM AEDT
Bodily injury claims:
02 8988 9982
Other liability claims:
02 8988 9969
Monday to Friday,
8:30 AM to 5 PM AEDT
Emergency assistance
If your condition is life threatening, call the emergency services immediately.
Australian-based case managers are here for you 24/7 if you need help while travelling, with registered nurses and doctors available.
Available for Allianz Travel Insurance policyholders.
Within Australia
Overseas
Additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
Travel Insurance
For queries about our Basic, Comprehensive, Domestic, Multi-trip, and Rental Vehicle Excess cover.
Quotes or policy enquiries
Monday to Friday,
8 AM to 7 PM AEST
Saturday,
8 AM to 5 PM AEST
8 AM to 7 PM AEST
Saturday,
8 AM to 5 PM AEST
Sunday,
closed.
Life Insurance
For queries about our Life, Critical Illness, and Permanently Unable to Work covers.
Leisure Insurance
For queries about our Caravan and Trailer Insurance and Boat Insurance.
Quotes or policy enquiries
Monday to Friday,
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
Workers’ Compensation Insurance
Contact our dedicated team of state-based specialists.
NSW
Private sector
Monday to Friday,
8:30 AM to 5:30 PM AEDT
8:30 AM to 5:30 PM AEDT
Public sector
Monday to Friday,
8:30 AM to 5:30 PM AEDT
8:30 AM to 5:30 PM AEDT
NDIS Plan Management
Whether you’re a new or existing participant, their support, or a Support Coordinator, you can contact us for general enquiries or to sign up for NDIS Plan Management
Other enquiries
Do you have a more general query? Contact us using the options below and we’ll make sure you get the assistance you need.
Quotes or policy enquiries
Monday to Friday,
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
Find solutions to common issues
Looking for help with your Allianz Insurance policy? Visit our help page for answers to common questions about logging in, payments, policy updates, and more.
Other ways to connect with us
We want to make sure you can contact us in a way that’s convenient for you.
National Relay Service users
If you’re deaf, hard of hearing, or find it hard to communicate, the National Relay Service (NRS) can help. Follow these steps to contact the NRS:
Step 1 Contact us using the NRS call method you prefer from the list of NRS call numbers and contact services
Step 2 Give the NRS our phone number: 13 10 00
Users need to register to access any of the NRS call channels. For more information about the National Relay Service, see about the NRS.
Interpreter services
We have an interpreter service available to our customers in more than 160 languages. To discuss your insurance needs in a language other than English, give us a call. Our consultant will find you an interpreter in your preferred language where possible.
Or contact Translating and Interpreting Service (TIS National) directly on 1300 041 474.
Postal address
Allianz Australia Limited
GPO Box 4049 Sydney NSW 2001
GPO Box 4049 Sydney NSW 2001
Make a claim
We understand that making a claim can be a stressful experience. We're here to support you every step of the way with care. The easiest way to start your claim is online. If you prefer to speak with someone directly, our dedicated team is just a phone call away. Visit our claims page to get started.
Tell us how we can support you
Cancel your policy
We’re sorry you’re thinking about leaving us. You can cancel by calling us or use our online contact form to submit your request and we’ll confirm by email.
We’ll ask why you’re cancelling your policy and confirm your cancellation details.
Need to make a complaint?
If you’re not satisfied with our products or services, let us know. We aim to resolve any issues as quickly as possible. Learn more about our complaints process or fill in the complaints form.
Media enquiries
For any media enquiries, journalists cancontact our Media team.
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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.