Time and Cost causing Aussie homeowners to avoid home maintenance checks

9 April 2024
  • New research reveals 4 in 5 (84 per cent) Australian homeowners are not performing home maintenance frequently enough1.
  • In the past two years, the insurance industry reported claims for burst pipes amounting to around $864 million for the same period2.
  • Research shows that only a quarter of Aussie homeowners (26 per cent) check their homes for issues or damage annually.
  • Allianz has partnered with Scotty Cam for a 7-part series, alongside Michael ‘Wippa’ Wipfli and Tanya Hennessy to provide tips on preventative maintenance around the home.

Home maintenance checks have fallen off the agenda for homeowners, with 1 in 10 surveyed homeowners (13 per cent) admitting they either never check their homes or only do so when an issue arises. Additionally, only 1 in 5 (16 per cent) conduct quarterly checks, falling short of Allianz’s recommendation for routine monthly inspections.

New research commissioned by Allianz has uncovered several reasons why surveyed Aussie homeowners shy away from conducting regular home maintenance checks with 36 per cent acknowledging its due to a lack of knowledge or skills, 32 per cent deterred by the cost of carrying out the work, and 23 per cent believing the checks are unnecessary. Despite this, 3 in 5 (63 per cent) overconfident homeowners are tackling home maintenance tasks without any professional assistance.

Australian homeowners are increasingly time-poor (18 per cent), balancing work, family and other commitments which often leaves little time for home maintenance checks to be carried out. As a result, regular checks for issues such as plumbing, checking flexi-hoses, leaks, and wear and tear are frequently neglected.

To tackle home maintenance and educate customers on how to identify and fix simple home maintenance issues, Allianz has teamed up with Scotty Cam for a 7-part educational series, where he visits the homes of Australian radio personality Michael ‘Wippa’ Wipfli and Australian comedian Tanya Hennessy to share valuable tips on preventative home maintenance and create safer homes for them and their families.

Launching today and available via Allianz's website, each episode features Scotty Cam visiting the homes of Tanya Hennessy and Michael ‘Wippa’ Wipfli to conduct simple checks on items like a flexi hoses, gutters, and bathrooms to identify potential maintenance issues and offer tips on preventing future problems.

Commenting on the series, Scotty Cam said, “If I weren’t in this industry, I probably wouldn’t realise how much damage a rusty flexi hose or clogged gutter can cause. But since I do, I know that ignoring these small maintenance tasks can lead to big issues for your home and your wallet. With Allianz’s Blue Eagle initiative, we’re spreading awareness and sharing easy, actionable tips to encourage everyone to take a few minutes to do these small checks and prevent future problems.”

Shez Ford, Chief General Manager, Consumer at Allianz Australia, emphasised the importance of incorporating small, frequent checks into your routine, to prevent future stress.

“At Allianz, we understand that homeowners have a lot on their plates, but quick, frequent checks could prevent future complications. And who better to remind us of these small routine checks than our trusted host and handyman, Scotty Cam,” said Shez.

The future of home insurance in Australia will increasingly depend on proactive maintenance and early intervention. Through our Allianz Blue Eagle initiative and our commitment to providing care and support, we aim to empower homeowners with the knowledge and tools they need to take preventative steps in maintaining their homes” concluded Shez.

To watch the 7-part series that will be released fortnightly, and find out more information about the Blue Eagle initiative, visit the Allianz website.

Flexi hose: Keeping your flexi hoses in check is important to avoid unexpected water damage

  1. Regularly check flexi hoses for cracks, rust, or leaks
  2. Replace using a licensed plumber

Roof maintenance: Ensure your roof stays in great shape with regular upkeep

  1. Clear debris and trim overhanging branches often
  2. Install a gutter guard
  3. Enlist a professional to check roof condition annually
  4. Trim tree branches near roof or gutter

Home safety: Boost your home’s security with these simple enhancements

  1. Use smart home security
  2. Upgrade to deadbolts and window locks
  3. Automate or turn lights on when you’re away
  4. Secure cabinets and bookshelves to walls using brackets or anti-tip devices 

Bathroom maintenance: Maintain a clean and leak-free bathroom with these easy steps

  1. Check bathroom for any signs of leaks
  2. Reseal grout as needed
  3. Clean drains regularly
  4. Keep bathrooms ventilated to keep control of mould

Drainage: Prevent drainage issues by keeping your gutters and drains clear

  1. Clear drains and gutters regularly
This research was conducted via Pureprofile, an Australian owned Data and Insights business that sampled 1,002 homeowners aged 18+, in line with the current ABS census statistics. The fieldwork was conducted between 21st and 24th March 2025.

1. Australian homeowners are checking their home for safety and issues monthly (16 per cent), quarterly (16 per cent), bi-annually (26 per cent), every 2-4 years (6 per cent), less than every 5 years (2.5 per cent).

2. According to Insurance Statistics Australia (ISA), the total claims cost from burst pipes in 2023 Q4 and 2024 Q1, Q2, Q3 totals $864,275,565.

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Allianz Australia has been securing the future of our customers in Australia since 1914. We deliver a wide range of personal and commercial insurance products and services to more than 3 million policyholders. We also provide support for workers' compensation insurance to around 25% of the top 200 ASX companies, making us one of the leading workers' compensation insurers in Australia.

Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The Allianz Group is one of the world's leading insurers and asset managers with corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life, and health insurance to assistance services, credit insurance and global business insurance. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index.
This article has been prepared by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL234708 (“Allianz”). In some cases, information has been provided to us by third parties and while that information is believed to be accurate and reliable, its accuracy is not guaranteed in any way.

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