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Allianz prepares for Cyclone Zelia in Western Australia

14 February 2025
  • Allianz is closely monitoring the development of Tropical Cyclone Zelia, which is predicted to impact Western Australia in the next 24 hours. Our first priority is the safety and well-being of our customers, employees, and the communities potentially affected by this natural event.

  • Our team have published communications to social media to help customers best prepare for the event as it unfolds.

  • Meanwhile our Event Leadership Team has initiated a comprehensive response plan to ensure swift and effective assistance to the affected communities where our customers live and work through:

  • Triggered our surge response plan: We have added additional resourcing to assist customers to make claims either via the phone, or online at allianz.com.au. The Allianz claims team is available 24/7 for new claims lodgments.
  • Identified and locked in local builders and tradespeople: Allianz is working closely with local builders and tradespeople to secure their services to ensure speedy repairs and rebuilding efforts in the aftermath of the cyclone.
  • Engagement with partners: We are in constant communication with our partners to prepare them and their customers for the potential impact of Cyclone Zelia. Our goal is to ensure a coordinated and efficient response to support those affected.
  • Gathering intelligence on the ground: To support our customers in the best way possible, we are in touch with contacts on the ground in Port Headland to understand the current situation and the cyclone’s potential impact.
  • Preparing for deployment of our Disaster and Recovery Team – Once it is safe to do so, we’ll mobilise our team and be on the ground with our customers and partners to ensure maximum support.

Scott Cooper, National Manager Disaster and Recovery, Allianz commented “ Allianz stands ready to support our customers and partners as we prepare for the arrival of TC Zelia. Our team has triggered our response plans, activated resources across the business to build out our response capability across areas such as claims lodgement, emergency makesafe, assessing, claims management and customer communication. We have planned for and responded to events of this nature before and will be with the community as recovery from this event unfolds”

  • For more tips on how to prepare for the cyclone, and what to do in the aftermath, customers can head to Allianz’s cyclone support page.    
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  • For customers needing to make a claim, the Allianz team is available 24/7 for new claims lodgement on 13 10 13, and customers can also claim online at allianz.com.au/claims. 
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  • Allianz is committed to providing timely and effective support to our customers and the broader community during this challenging time. We urge everyone in the projected path of Cyclone Zelia to stay informed through emergency.wa.gov.au and adhere to safety advisories issued by local authorities.
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  • Our thoughts are with all those who may be affected by Cyclone Zelia, and we stand ready to assist in the recovery and rebuilding process.

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About Allianz Australia

Allianz Australia has been securing the future of our customers in Australia since 1914. We deliver a wide range of personal and commercial insurance products and services to more than 4 million policyholders. We also provide support for workers' compensation insurance to around 25% of the top 200 ASX companies, making us one of the leading workers' compensation insurers in Australia.

Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The Allianz Group is one of the world's leading insurers and asset managers with corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life, and health insurance to assistance services, credit insurance and global business insurance. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index.

Disclaimer

This article has been prepared by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL234708 (“Allianz”). In some cases, information has been provided to us by third parties and while that information is believed to be accurate and reliable, its accuracy is not guaranteed in any way.

Any opinions expressed constitute our views at the time of issue and are subject to change. Neither Allianz, nor its employees or directors give any warranty of accuracy or accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in this article.

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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.



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