Allianz Travel Insurance can help you when travel plans unexpectedly change. It’s designed to provide cover under selected benefits if you or your travel companion are diagnosed with COVID-19 during your period of cover.1 You can make a COVID-19 related claim under certain benefits 24/7 online.
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Find out what’s involved and what you’ll need to do.
Find out what’s involved and what you’ll need to do.
Benefits with cover for COVID-19
What COVID-19 benefits our plans offer
From Cancellation to Additional Expenses, find out what COVID-19 benefits our plans offer.
This is a limited summary of COVID-19 benefits available under our Basic, Domestic, Comprehensive, and Multi-Trip Travel Insurance covers. Terms, conditions, exclusions, limits and applicable sub-limits apply. For full details and before making a decision, consider the relevant Product Disclosure Statement (PDS).
Basic
Domestic
Comprehensive
Multi-Trip
Benefit
Cancellation
Overseas Medical and Hospital Expenses
Overseas Emergency Assistance
Additional Expenses
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We have around 150 Registered Nurses and Doctors available worldwide
Emergency assistance available
Our Australian-based case managers can help provide the support you need – 24 hours a day, 365 days a year
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Join over 4 million customers who choose Allianz Australia
Flexible COVID-19 policy cancellation options
We offer the flexibility to cancel your Allianz Travel Insurance policy at any time if your plans need to change due to COVID-19, provided you haven't made or intend to make a claim or exercise any other right under your policy.1
You may be entitled to receive a full or partial premium refund if you can’t travel or need to change your journey because of COVID-19 border closures or mandatory quarantine periods. This applies when travelling both domestically and internationally.1
If you haven’t started your journey, we’ll provide a full premium refund. If you’ve started your journey, we’ll provide a partial premium refund, based on a pro-rata basis from the date you returned home from your journey until the end date of your policy listed on your Certificate of Insurance. Eligibility criteria applies, refer to the PDS for full details.
If you need to cancel your policy due to COVID-19, contact us on 1800 440 806 or email our Travel Helpdesk.
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Frequently asked questions
Yes, you can apply to buy a policy even if you haven’t received the recommended vaccinations against COVID-19. The section headed ‘Who is eligible to purchase this product’ in the Product Disclosure Statement (PDS) contains important information about who is eligible to buy a policy, age limits and cover types.
You may not be covered if you don’t follow any advice or warnings by the Australian government or that were published in a reliable mass media source.
Refer to Smartraveller and the Australian Government Department of Home Affairs for the most up to date travel advice.
Make sure you’re aware of what is required, including any proof of vaccination, before you travel.
If you select Comprehensive , Multi-Trip, or Domestic Travel Insurance, which include the cancellation benefit cover when you buy your policy, you may be able to make a claim if you:
- are subsequently positively diagnosed with COVID-19, which prevents you from travelling
and - need to cancel, reschedule, or shorten your trip as a result.1
The Cancellation benefit is designed to cover the non-refundable costs, up to the amount chosen, associated with cancelling, rescheduling or shortening the paid and unused portions of your journey.2
If you’re positively diagnosed with COVID-19, we’ll reimburse your reasonable additional travel and accommodation expenses3 up to the limit shown in the Table of Benefits for the Plan you have selected, if you meet each of the following three conditions:
- You have bought a Comprehensive, Domestic, or Multi-Trip Travel Insurance plan
- You can’t continue your journey or your journey is disrupted because you or your travel companion are positively diagnosed with COVID-19
- You need immediate and continued treatment from a medical adviser
No, you or your travel companion must be positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19, before you can make a claim for trip cancellation cover. Refer to the PDS for more information.
Call emergency services in your location if your condition is life threatening.
If you’ve contracted COVID-19 overseas and need emergency assistance, contact our Emergency Assistance team on +61 7 3305 7499. Call charges may apply.
If you think you may need to cancel or shorten your journey, or for any medical and hospital claims, contact Allianz Global Assistance on 1300 725 154 as soon as possible. Our team can assess your potential claim and advise on what information you’ll need to provide to support your claim.
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*Conditions apply
- Policy terms, conditions, limits, exclusions, and sub-limits apply to particular types of losses, premium refunds (full or partial) or claims. This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means we don’t cover claims that arise from, or are related to, an epidemic or pandemic.
However, you’re covered under selected benefits in this product if, during your period of cover, you’re positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19. Refer to the Product Disclosure Statement (PDS) to see which benefits offer cover if you contract a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply. - Terms, conditions, exclusions, limits and sub-limits apply. Cancellation cover is only available on Comprehensive, Domestic and Multi-Trip Plans. Refer to ‘Cancellation’ and ‘General Exclusions’ sections of the Product Disclosure Statement for full details.
- Terms, conditions, exclusions, limits and sub-limits apply. Refer to ‘Additional Expenses’ and ‘General Exclusions’ sections of the PDS for full details.
- Terms, conditions, exclusions, limits and applicable sub-limits apply. For full details and before making a decision, consider the relevant PDS.
Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, exclusions, limits and applicable sub-limits apply. Before making a decision about this insurance, please consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website.
Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFS Licence No. 245631, trading as Allianz Global Assistance (AGA) as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 (Allianz). Travel Insurance is underwritten by the insurer Allianz. Terms, conditions, exclusions, limits and applicable sub-limits apply.
We don’t provide advice based on any consideration of your objectives, financial situation or needs. Before making a decision, please consider the Product Disclosure Statement available on this website. If you purchase this insurance, AGA will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with any services on this product.