If you’ve been affected by Cyclone Alfred, our claims team is ready to help.
Lodge a claim online or call us on 13 10 13.
Lodge a claim online or call us on 13 10 13.
Customer support and recovery centres
On the ground to care for customers affected by extreme weather
Cyclone Alfred
We have teams on the ground during and after extreme weather events. They’re there to provide immediate assistance and expedite claims processing for affected customers.
Recovery centre locations
These are the current locations and opening times of the recovery centres where our teams are stationed in areas affected by extreme weather. They are subject to change. Check this page regularly for the most current information.
QLD
Nerang
Nerang Bicentennial Community Centre
833 Southport - Nerang Rd, Nerang 4211
Open 9:00 AM - 4:00 PM daily
833 Southport - Nerang Rd, Nerang 4211
Open 9:00 AM - 4:00 PM daily
Upper Coomera
Community Centre
90 Reserve Road, Upper Coomera 4209
Open: 9:00 AM - 4:00 PM daily.
90 Reserve Road, Upper Coomera 4209
Open: 9:00 AM - 4:00 PM daily.
Stay connected and alert
When extreme weather hits, your family’s safety comes first.
Follow key guidance from authorities
Listen to and follow advice from the SES and local authorities. Contact 000 or your local state emergency service in an emergency.
Stay vigilant
Look out for weather warnings from Bureau of Meteorology by visiting BoM online or download the app on your phone.
Listen to updates
If extreme weather is approaching, follow updates on ABC radio online or download the app on your phone. You can also tune into local radio stations for updates.
Need to make a claim?
Start your claim online and we’ll be in touch to discuss next steps.
Support we offer
We’re committed to supporting customers through tough times with respect, flexibility, dignity and care. This means we’ll make reasonable adjustments, put in place appropriate support to take account of these needs, and provide access to flexible options.
We offer support for family violence, financial hardship, losing a loved one and more. We also have a free and confidential customer counselling program.
Stay up to date
For the latest information in Allianz’ response to catastrophic events, see our latest media releases.
We're here to help
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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
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