Before you lodge a claim, it’s important to do what you reasonably can to prevent further loss, damage or liability. If necessary, you’ll also need to contact the police as soon as reasonably possible.
What to do before you make a claim
How to make a claim
Whether you’re submitting a motor or property claim, or notifying us of a public or products liability incident, here’s what you’ll need to do.
2. Complete your form
Choose between an online or paper form. Alternatively, you can give us a call.
3. We’ll be in touch
Once we have your claim, one of our friendly claims consultants will contact you as soon as possible.
Note: If necessary, we’ll appoint a loss adjuster to assess your claim.
Make a motor claim
For Commercial Motor Vehicle Insurance. You can choose your own repairer. For more information about choice of repairer, refer to your PDS for full details. See our Repairer locator for details of available repairers.
Over the phone
Give us a call and one of our friendly consultants will help with your claim.
Make a property claim
For the following covers: Commercial Property, General Property, Business Interruption, Glass, Theft, Money, Electronic Equipment, Machinery Breakdown and Goods In Transit.
Over the phone
Give us a call and one of our friendly consultants will help with your claim.
Notify us of a public or products liability incident
For any accident which has caused – or has the potential to result in – bodily injury or property damage to a third party. For the following covers: Public and Products Liability and Management Liability.
Over the phone
Give us a call and we'll talk you through lodging a claim.
For bodily injury
For non-bodily injury
Paper forms
Motor
- Heavy Motor Vehicle Claim Form (PDF, 78 KB)
- Fleet Claim Form (PDF, 214 KB)
Property
- Property Claim Form (PDF, 79 KB)
- Engineering / Fusion Claim Form (PDF, 85 KB)
- Contract Works Incident Report (PDF, 79 KB)
Public or products liability
Where to send your form
By post
- Motor and Property claims: Allianz GPO Box 9897 in your capital city
- Public or products liability reports: Allianz: Address to Liability Claims Unit, GPO Box 4049 Sydney NSW 2001
Disaster support
If you're a customer with us and you've been affected by a disaster, we’re here to help. Call our 24-hour hotline on 13 10 13. If you need to lodge a claim overnight, you can only start lodging your claim, or request a call back from one of our consultants.
Every claim is important to us, and so is your time, so if your claim is for minor damage, use an online claim form to submit your motor or property claim. You’ll still get our great customer service, but you'll avoid phone queues, and you'll be allowing those who've been hardest hit to get help from consultants when they need it.
What happens next?
Once you’ve completed your claim form, we’ll be in touch as soon as possible. Our claims team will let you know if you need to get any replacement quotes, and if so, they’ll help with the process.
Complaints and disputes
We strive to resolve disputes as quickly and amicably as possible. Find out more about our internal complaints process and the external disputes resolution scheme we follow.
Ready to make a claim?
We're here to help
Give us a call, or send us a message
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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.