Social media house rules

To maintain a constructive user experience on our social media channels, we’ve created a set of house rules for users to follow. These rules apply to all Allianz Australia Insurance Limited (Allianz Australia) social media channels, including:

And our Broker, Personal Injury and Automotive LinkedIn Showcase Pages.

By using these social media channels, you agree to act in accordance with our house rules. 

To learn more about your obligations when using our website and social media channels, see our full Terms Of Use.

Any user-generated comments and content posted to our social media channels doesn’t necessarily represent the opinions of Allianz Australia. We reserve the right to hide, moderate or remove comments and content we consider to breach our house rules. This includes, but is not limited to, any comments or content that, in our opinion:

• could be considered violent, discriminatory, abusive, threatening, defamatory, obscene, false, fraudulent, trolling, spamming, deceptive or misleading, confidential and/or commercially sensitive
  
• make negative references to any third parties outside Allianz
• violate the intellectual property rights of another
• violate any law or regulation, or include discussion of illegal activity
• include personal or private information, or have the intent to solicit an individual’s private information without their consent
• identify our employees without their consent
• involve an argument between users on our Facebook page, or are meant to solicit a negative response from other users 
• have been posted by our employees without authorisation
• contain a link to an external site
• are considered inappropriate in any other way, or are contrary to the purposes of the forum, or don’t add any new value to the original post.

On Facebook, we’ve added a filter to detect and automatically remove posts that contain offensive words and language. Otherwise, where we consider a comment to be in breach of our house rules, we’ll aim to remove it as quickly as possible.

Users that are in breach of our house rules will be blocked from accessing our social media channels, and will need to submit future enquiries through our call centre, or via the contact us form.

We’re here to support our customers and partners, and welcome your comments and queries. We’ll be available to respond between the following hours:

Monday – Friday: 9 AM – 5 PM AEST
Saturday – Sunday: 8:30 AM – 4:30 PM AEST (excluding our LinkedIn Showcase Pages)

Exceptions may apply for specific public holidays or due to unforeseen circumstances, where we’ll post a notice of our impacted operating hours to the affected social media channels. 

Need an urgent response? Our friendly call centre team may be available outside these hours.

To make a new claim, send us a private message on Facebook or Twitter with your policy number and preferred contact details so our team can help.

For enquiries about existing claims, send us a private message on Facebook or Twitter with your claim or policy number, and a summary of the issue.

Alternatively, you can make a claim online or call 13 10 13 at any time. Our friendly team is available 24 hours, 7 days a week.

If you’re dissatisfied with our products, services, or overall experience with us, please send us a private message on Facebook or Twitter with your complaint. Alternatively, contact our Complaints team on 13 1000 or submit your complaint online.

Learn more about our Complaints and Disputes Resolution Process.

If you have any other enquires or need more support, send us a private message on Facebook or Twitter and our team will aim to help as quickly as possible. Otherwise, contact the relevant support team directly.

Protecting your privacy is of paramount importance to us, and we collect and handle your personal information, including any social media communications you send us, in accordance with our Privacy Policy.