Allianz Insurance claims
Need emergency support or a tow?
Understanding excess
Depending on the type of claim you’re making, you might need to pay an excess. Your claims consultant will confirm this for you. For more details, see your policy documents or Product Disclosure Statement (PDS). Here are some examples:
For repair claims: you’ll pay the excess to the repairer.
If there’s a settlement: we can deduct it from your payout.
If you’re experiencing financial hardship: we’ll help find a solution.
Choose a claim category to get started
Making an insurance claim may seem daunting, especially if you haven’t made one before. Our team is here to support you every step of the way with care you can count on.
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Car
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CTP
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Home
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Business
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Travel
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Life
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Boat and caravan
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Workers' Compensation
Car Insurance claims
First, make sure you’re safe and no one is hurt. Then get ready to tell us what happened. Our caring, supportive team will guide you through the next steps.
What you’ll need
Having all the details ready may help you lodge your claim faster. Here are some of the details we’ll ask you for:
Don’t have all the details yet? No problem, you can still submit your claim. To add more details later, contact us.
Make a claim
When you're ready, the fastest way to make a claim is online and we'll contact you to help with the next steps. Prefer to talk through your claim? Contact us. Our friendly claims team is here to help 24/7.
Your car
Claim online for Comprehensive, Comprehensive Essentials or Third Party Property Damage claims involving your car
Business vehicles
For commercial, fleet, or novated lease vehicle claims.
Note: you must be the insured person or authorised by them to make a claim.
Glass only
To repair or replace your windscreen, window, or sunroof glass, call our approved repairer, O’Brien
Want to check what’s covered?
Remember, insurance is there to help with unexpected insured events. It doesn’t cover wear and tear, like rust or mechanical damage that makes your car unsafe to drive.
For full details of what’s covered and what’s not, see your Product Disclosure Statement (PDS).
What happens next?
Once you’ve submitted your claim online, we’ll aim to be in touch within two business days. During extreme weather or other significant events, it may take a little longer. We’ll be ready to help with the following:
If you have any questions about your claim, just contact us. Our friendly claims team is available 24/7. Remember to quote your claim reference number.
Allianz Comprehensive Car Insurance claims experience
Here’s what some of our customers had to say about their claims experience.
“From the moment I called to advise of my accident through to claim settlement, I was treated with care, empathy, and respect. At every step I was informed of what was to take place and next steps.”
Lorraine, VIC, 7 August 2025
“Super service, prompt action and thorough follow-ups. Well done and thanks.”
Barrington, SA, 25 July 2025
See more reviews from our Comprehensive Car Insurance customers.
How we allocate a repairer
If you have Comprehensive Essentials Insurance, you can’t choose your own repairer. We’ll allocate your repairer from our network of trusted repairers to help you get back on the road. To find out more, see our Repairer Locator.
If you have Comprehensive Car Insurance, you can use your own repairer.1
Need to repair your electric vehicle (EV)?
We've got your EV claims and repairs covered. See our expert guide to hassle-free EV repairs and claims coverage.
CAPTION: When did Allianz begin managing EV repairs?
Peter Hartman, Allianz National Manager, Motor Assessing Performance: All the way back in 2001 with the launch of hybrids. It was really an exciting time, EVs were this giant step forward in technology and sustainability.
Allianz Australia is part of the Worldwide Allianz Group, which has presence in over 70 countries. So, one advantage we have is we're able to access the group’s automotive research centre in Munich. This allows us to share the collective knowledge about EV research, safety, claims, and repairs from more established markets around the world.
CAPTION: How are EV claims different to other vehicles?
Peter Hartman: With the popularity of EVs on the rise, we're seeing new kinds of claims like impact damage to the battery from drivers misjudging the low ground clearance or drivers who are still getting used to EV controls, often accelerate too quickly and have accidents.
These types of claims usually happen in the first three months of buying a new car, which is good to know if you're a new EV owner.
CAPTION: Can anyone repair an EV?
Peter Hartman: To repair EVs, you need specialised training, tools, access to manufacturers repair methods, and high voltage safety qualifications. We work with a number of EV repairers, including BodyTech Automotive Castle Hill, and we're here today to share their knowledge about repairing electric cars.
CAPTION: How does BodyTech help customers with EV repairs?
Elisa Libratore. BodyTech Automotive Customer Relations Manager: At BodyTech we're proud to be an Allianz pre-authorised selected repairer as well as an accredited Tesla approved body repair centre. That means we can fast-track vehicle assessments for Allianz customers.
Cars get worked on sooner and therefore back on the road sooner.
CAPTION: What training do EV repairers need?
Jye Christodolou. BodyTech Automotive Manager: For some EV brands, you need specialised equipment, accreditation, and training to repair their vehicles, including safety courses for their high-voltage systems.
Brands often have their own training on parts systems and quality control standards, like Tesla. Only authorised Tesla repairers like us can access their systems, technical support, official repair methods, and parts to get you back on the road faster.
CAPTION: When repairing an EV, what are some watch outs?
Jye Christodolou: As an example, when we repair Teslas, we first need to put them in service mode so the customer can't access the vehicle, which would temporarily take their control away. Naturally, we switch it back before the customer collects it.
It's also important to maintain charge to the vehicles as they can't go under a certain percentage, which helps manage the battery life.
CAPTION: Do EVs take longer to repair?
Jye Christodolou: EVs don't necessarily take longer to repair than traditional vehicles. It all depends on whether a high-voltage system is involved,
superficial or cosmetic damage repairs are exactly the same in an EV.
CAPTION: Anything else before it's road ready?
Jye Christodolou: The last thing we do once we've repaired an EV, is check that the safety and technology tools are fully integrated using the vehicle's on-board sensors. If the system identifies any issues, we fix them.
CAPTION: What can Allianz offer to EV owners?
Peter Hartman: You can be confident you're in good hands with Allianz. We aim to provide you with a fast and quality EV repair experience and help you get back on the road sooner.
CTP Insurance claims
When making a Compulsory Third Party (CTP) claim, you’ll receive the care and support you need from our team. We’re here for you.
Talk to our dedicated claims consultants in New South Wales, Queensland, or South Australia. Or learn more about CTP and call us when you’re ready.
Home Insurance claims
Our caring claims team is here to support you throughout your claim. Just tell us what happened, and we’ll guide you through the next steps.
What you’ll need
Having all the details ready may help you lodge your claim faster. Here are some of the details we’ll ask for:
Don’t have all the details yet? No problem, you can still submit your claim. To add more details later, just contact us.
Make a claim
Prefer to talk through your claim? Contact us. Our friendly claims team is here to help 24/7.
To find your policy number, check your policy schedule or confirmation email.
Want to check what’s covered?
Remember, insurance is there to help with unexpected insured events. It doesn’t cover wear and tear, like leaks from cracked or missing grout.
For full details of what’s covered and what’s not, see your Product Disclosure Statement (PDS).
What happens next?
Once you’ve submitted your claim, we’ll aim to be in touch within two business days. During extreme weather or other significant events, it may take a little longer. We’ll be ready to help with the following:
For settling contents claims, depending on the loss, we’ll either repair, replace, or pay you the value of the item. If you have any questions about your claim, just contact us. Remember to quote your claim reference number.
Allianz Home Insurance claims experience
Here’s what some of our customers had to say about our claims service.2
“Thank you, Allianz. We have never claimed before and were very hesitant about doing so. But you made the process very easy. Communication and timeliness was great. Thank you.”
Perry, QLD, 1 August 2025
“We were pleasantly surprised by Allianz’s responsiveness, understanding, and speed. We would recommend the company to anyone considering home contents insurance.”
Robert, QLD, 24 July 2025
Business Insurance claims
Your business is your livelihood, so it’s important to get things back to normal as soon as possible. We’re here to help you through your claim, with the care and support you need at this challenging time.
Before you start your claim, do what you can to prevent any further loss, damage or liability. Then contact us so we can help you get back to business as usual.
What you’ll need
Having all the details ready may help you lodge your claim faster. The more details you can give us about the incident, the better.
Don’t have the details ready yet? No problem, you can still submit your claim. To add more details later, contact us.
Make a claim
When you’re ready, the fastest way to make a claim is online and we’ll contact you to help with the next steps. You’ll get the best online claim form experience on a computer screen. Meanwhile, an improved mobile version is on the way.
Property claims
For Commercial Property, General Property, Business Interruption, Glass, Theft, Money, Electronic Equipment, Machinery Breakdown and Goods in Transit claims.
Motor claims
For commercial, fleet or novated lease claims. Remember, you can choose your own repairer.1 Or choose one from our Repairer Locator.
Public or Product Liability claims
Submit an accident report online or call one of our friendly consultants.
Bodily injury claims: 02 8988 9982
Non-bodily injury claims: 02 8988 9969
Want to check what’s covered?
Remember, insurance is there to help with covered insured events. It doesn’t cover wear and tear or poor maintenance.
For full details of what’s covered and what’s not, see your Product Disclosure Statement (PDS).
What happens next?
We’ll aim to be in touch within two business days. During extreme weather or other significant events, it may take a little longer. We’ll be ready to help with the following:
If you have any questions, or want to track your claim, contact us. Our friendly claims team is available 24/7. Remember to quote your claim reference number.
Business claims resources
Here are some tips and articles that you may find useful.
Understanding your Business Insurance premium
Find out why business insurance premiums increase and how you can manage the costs.
Australian business risks
Read about the risks Australian businesses face in our article Business insurance: not just a safety net but a strategic choice.
Travel Insurance claims
Sometimes, things don’t go as planned when you’re travelling. You may be far from home, but we’re here to help. Just let us know what happened, and we’ll guide you through your claim.
Do you need emergency support?
Call the local emergency services. Then call us as soon as you can on +61 7 3305 7499.
After you’ve got a few details together, you can make your claim online. Let’s get started.
What you’ll need
Before starting your claim, get the following items ready.
Make a claim
To start your claim, log in to the Allianz Global Assistance claims portal with your policy number, name, and date of birth.
Want to check what’s covered?
For full details of what’s covered and what’s not, see your Product Disclosure Statement (PDS).
What happens next?
Once we’ve received your claim, we’ll be in touch within 10 business days. If you have any questions about your claim, give our claims team a call.
Overseas
In Australia
Life Insurance claims
We understand that you may be making a claim during a difficult time. We’re here to support you. You can trust us to handle your claim with care, as sensitively and quickly as possible.
Details you may need
Depending on your claim, your consultant may ask you for certain details.
Make a claim
Give us a call on 1300 362 108 or email us and one of our friendly claims consultants will help you with your claim.
Boat, and Caravan and Trailer Insurance claims
We know it’s stressful when you need to make a claim. Just let us know what happened, and we’ll guide you through the process with care and understanding.
What you’ll need
Gather as many details as you can to support your claim. These checklists may help you.
Boat
Caravan and Trailer
Make a claim
Choose your claim type and start your claim online or find out more about claims.
Boat Insurance claims
Start your claim online and we’ll contact you to discuss the next steps.
Caravan and Trailer Insurance claims
Start your claim online, and we’ll be in touch about the next steps.
Want to check what’s covered?
For full details of what’s covered and what’s not, see your Product Disclosure Statement (PDS).
What happens next?
We’ll aim to be in touch within two business days. During extreme weather or other significant events, it may take a little longer. We’ll be ready to help with the following:
If you have any questions, or want to track how your claim is going, contact us. Our friendly claims team is available 24/7. Remember to quote your claim reference number.
Workers' Compensation Insurance claims
Whether you’re injured at work or making a claim for your employee, we’re here to support you. Our caring team will guide you through the process and answer your questions.
If you’re injured at work, your first priority is to let your employer know and see your doctor.
Make a claim
Learn how to make a claim or contact our dedicated claims consultants in your state or territory.
NSW claims
We manage workers' compensation claims under icare’s Nominal Insurer Model and Insurance for NSW.
VIC claims
View our resources to help in supporting you with your workers’ compensation claim.
ACT | NT | TAS | WA claims
Find claim forms and contact details for making a claim in the territories, Tasmania or WA.
Frequently asked questions
General Insurance claims
You can bookmark this claims page or save our claims phone number 13 10 13 to your phone contacts. Then you’ll have our trusted expertise when you need it.
When you make a claim under your policy, you’ll usually pay an excess. This applies unless your PDS says otherwise. It’s your contribution towards the cost of your claim.
Charging an excess helps keep the cost of insurance premiums down by reducing the number of small claims.
Your policy or PDS will show the amount and type of excess you need to pay. For more details, check your policy details document, relevant PDS, or supplementary PDS. These documents explain the standard terms, conditions, and exclusions.
For more information about car insurance excess, see our article What is car insurance excess?
When you took out insurance, you received a policy schedule and PDS by email or post. If you don’t have these handy, you can check cover in the Product Disclosure Statement (PDS).
One of our consultants will contact you with the next steps. We’ll review the details you’ve provided and let you know if we need anything else. We’ll help you through the process and answer any questions you may have.
Sometimes, we might not have all the details we need to assess your claim correctly. For example, we might need a police report or a repair estimate that wasn’t ready when you contacted us. To make sure it’s a genuine claim, we’ll check all the details.
Car accidents are stressful and some shady operators, such as claim farmers, may try to take advantage. To avoid unauthorised tows, hire cars, or claims services, save our number to your phone contacts. Contact us. We’re here to help 24/7.
To find out more about scams, see our scam awareness page.
Whether we can arrange a rental car depends on which policy you have and if you were at fault.
- Comprehensive Insurance offers an option to add rental car cover after any covered incident, regardless of if you were at fault.
- Comprehensive Essentials Insurance doesn’t include this option.
Check your policy details document to see if you’ve taken out this optional cover.
We can also arrange a rental car under both policies if you weren’t at fault and have the following information:
- Proof that the collision wasn’t your fault
- The contact details for the person at fault
Contact us first for approval. We can arrange a rental car if you have the following information: Without our approval, we may only cover costs up to what we would have approved. If your car is safe to drive or isn’t at a repair shop, we won’t arrange a hire car.
To see a list of our Selected Repairers, use our Repairer Locator.
Life Insurance claims
We understand that making a Life Insurance claim can be during a stressful time. You may be able to make a claim from the date of the insured person’s medical diagnosis or death.
If you need to make a Permanently Unable to Work claim, there’s a 90-days waiting period. This means the sickness or injury must have made you unable to work for at least 90 consecutive days.
We're here to help
Explore our Help page for questions about your policy, claims, payments, and more. If you need to reach us, we're ready to connect.
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*Conditions apply
- If you choose your own repairer, we may need a second quote from another repairer chosen by us just to make sure the quote you've received is reasonable. We may then authorise repairs, pay you reasonable repair costs or the car’s agreed value or replace your new car where policy conditions are met.
- The reviews on this page are from Allianz customers who have left comments, as well as a star rating, in the last 12 months in response to our request for feedback.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.