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Roadside Assistance

Whenever you're off the road, we're on it to assist you 24/7

Advertising error and correction: Towing limits

Between 22 June 2023 and 10 January 2024, we incorrectly advertised 200 km, rather than 100 km, as the towing limit for Allianz Platinum Roadside Assistance on this website.  If you bought your membership during this time, we’ll honour the 200 km towing limit until your next renewal.  Please call Allianz Global Assistance on 1800 895 689 or email Allianz Roadside Assistance if you have any questions. We’re sorry for any inconvenience. 

Why choose Allianz Roadside Assistance?

24-hour help

Car breakdowns are unpredictable and usually happen at the worst times. That’s why you can call us for help anytime.

Mobile mechanics

Our experienced, qualified mobile mechanics have the skills and tools to get you back on the road.

Australia-wide help1

When trouble strikes, we’re here to help with a nationwide network of mobile technicians and tow providers.
Need help now? If you need roadside assistance immediately, call us on 1800 010 536.2 We’re here to help you 24 hours a day, 365 days a year.
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Find the right membership for you

There are two memberships available, each with a range of benefits so you can get the assistance you need when you need it most.
Need roadside assistance right now, but you don’t have a membership? Call us on 1800 010 536 to discuss how we can help you.2
This is a limited summary of our memberships only. Terms, conditions, limits, exclusions, and service area limits apply. For full details, see the relevant terms and conditions.

Member login

Log in to access your Roadside Assistance membership plan.

Frequently asked questions

Our Roadside Assistance provides you with 24/7 Australia-wide support1 from experienced mechanics to get your car back on the road again. Simply call us for assistance and we’ll help diagnose the problem and figure out the next steps. If we can’t fix the issue over the phone, we’ll send a qualified mobile mechanic to help you.

The most common reasons why you might need roadside assistance include the following:

  • Your car breaks down due to a flat battery or flat tyres
  • You accidentally lock your car keys in your vehicle
  • Your electric car runs out of charge
  • You need a fuel top up or a tow

With Allianz Roadside Assistance, help is available 24 hours a day, 365 days a year.

You can choose between our Basic or Platinum 12-month memberships to get help when you need it most. For further information, read our terms and conditions.

Roadside Assistance is a vehicle breakdown service and isn’t insurance. Roadside Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance.

If you’re looking for insurance, visit Allianz Car Insurance to learn about the different types of cover we offer. Allianz Australia Insurance Limited (‘AAIL’) ABN 15 000 122 850 AFSL 234708 is the issuer of the car insurance. A copy of the Product Disclosure Statement and Target Market Determination for this product is available on this website. You should consider these documents in deciding whether to acquire the product. No account is taken of your individual objectives, financial situation or needs. Terms, conditions and limitations apply.

Yes, you can, but you’ll be charged a $100 (incl. GST) service fee. Our Roadside Assistance memberships have a 48-hour waiting period, which means you won’t be entitled to any roadside assistance services during this time. If you need our services within the 48-hour waiting period, you must pay a $100 (incl. GST) service fee before we'll provide services to you. This fee pays for the initial call out only. We won’t provide you with any other services under our terms and conditions.

You can find out more about this in our terms and conditions.

You can call us 24 hours a day, 365 days a year on 1800 010 536.

Make sure you have the following information ready:

  • The vehicle’s registration number
  • The exact location of the vehicle
  • A contact telephone number
  • A description of the problem

Your safety is very important to us. While you’re waiting for us to arrive, check your surroundings and stay safe. If possible, move your vehicle to the side of the road and switch on your hazard lights.

Your membership period will last for 12 months, starting from the date when you bought your membership plan. You can find your membership details on your Membership Certificate. If you're unsure, or need help, call us on 1800 010 536.
No, it’s not. However, you can buy our Roadside Assistance membership with or without car insurance.
There are a number of scenarios that aren’t included in our Roadside Assistance, such as being under the influence of drugs or alcohol, intentionally acting in a way that poses a risk to your safety, or not keeping your vehicle in a roadworthy condition. You can find out more about what is or isn’t included by reading the terms and conditions.

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*Conditions apply

  1. Service area limits, entitlement limits, exclusions, and terms and conditions apply. For full details, read the terms and conditions.
  2. All Roadside Assistance memberships include a 48-hour waiting period. If you need a technician during this period, an additional fee of $100 (incl. GST) will be charged. No other services will be provided during this 48-hour waiting period, including towing.

Roadside Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177. Conditions, terms, limits, and exclusions apply. For full details, read the terms and conditions.

Roadside Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance. Conditions, terms, limits, and exclusions apply. For full details, read the terms and conditions.